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Information Technology (IT)

AI-Enabled IT Support

Available in:RemoteHybridIn-Person

Solve the everyday technology problems that keep people from getting their work done. In 15 weeks of no-cost, hands-on training, learn to set up and troubleshoot computers, software, servers, and networks, and manage support requests using AI and ServiceNow. Prepare to earn CompTIA A+ and the Google AI Professional Certificate at no cost to you. These credentials help show employers your practical IT support and workplace AI skills.

Time Commitment: Full-Time, 35 hours/week in Live Class

If you're enrolled in a full time AI-Enabled IT Support course, you can apply for a 0% interest loan from Ascent to help cover personal expenses during the course.

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Course Level

Foundational

Length

15 weeks

Exact dates vary by class

Certifications

  • CompTIA A+
  • Google AI Essentials
  • IT Service Management (ITSM) Fundamentals
  • Google IT Support
  • Google AI Professional
  • Welcome to ServiceNow

Requirements

No previous experience is required. You must:


Get Class Details by Location

AI-Enabled IT Support is offered in 18 locations. Select a location to view specific campus class schedule and details.

Course Format

Hybrid

Instruction

Instructor-led

Dates, hours and length vary by class — see below

If you're enrolled in a full time AI-Enabled IT Support course in Dallas, you can apply for a 0% interest loan from Ascent to help cover personal expenses during the course.

Upcoming classes1 at Dallas

StartsApply byEndsMeetsFormatVersion code
Mar 29, 2027Mar 15, 2027Jul 16, 2027Monday - Friday9:00 AM – 4:00 PM CTHybrid1024.3

What is AI-Enabled IT Support?

Technology keeps every business running, and when something stops working, IT Support professionals are the people who solve the problem.

Build Foundational IT Skills: You'll learn computer hardware, networking, and enterprise support fundamentals through interactive labs, live instruction, and collaborative projects.

Troubleshoot with AI: You'll use AI tools to simulate real-world troubleshooting scenarios and walk through end-user issues before you ever take a real help desk call.

Supercharge Your Job Search: Work directly with dedicated career coaches and leverage AI tools to develop a tailored resume, practice for technical and behavior interviewing, and learn to present your technical skills with poise so you can launch your career with confidence.

Start Your Application
Employee sitting at desk looking at computer

Is This Right for You?

  • You may be successful in this training if you want to start or grow a career in IT and you:

    • Have basic computer skills and are ready for an accelerated learning experience.
    • Naturally ask, "Why isn't this working?" and enjoy finding solutions.
    • Are a patient problem solver who enjoys helping others
    • Can commit 35 hours weekly to instruction, labs, and career prep (plus 10–20 hours studying outside class).

What You'll Learn

  • By the end of the training, you'll be able to:

    • Diagnose and resolve common hardware, software, and operating system issues.
    • Configure computers, user accounts, printers, networks, and cloud-based workplace tools.
    • Document, prioritize, and resolve technical support requests using ServiceNow.
    • Identify common cybersecurity risks and apply best practices to help protect users and organizations.
    • Use generative AI tools to research technical issues, improve troubleshooting, and work more efficiently.

How You'll Learn

Build confidence by practicing the same types of technical problems you'll encounter on the job.

  • Hands-On Training

    Every lesson begins with a real workplace scenario. Your instructor demonstrates the problem, guides you through the solution, and then you apply what you've learned in hands-on labs before solving similar challenges independently. You'll also document and resolve support tickets in ServiceNow just like professional IT support teams.

  • AI-Powered Learning

    You'll use AI as a workplace tool to analyze technical problems, practice troubleshooting conversations, research solutions, and strengthen your decision-making – building skills employers increasingly expect from today's workforce.

  • Career Preparation

    Throughout the program, you'll complete practical projects, receive instructor feedback, and work one-on-one with career coaches to prepare your resume, practice interviewing, and confidently launch your job search.

Career Opportunities After Training

  • After completing the program, you'll be prepared to pursue entry-level positions such as:

    • IT Support Analyst
    • IT Technician
    • Computer Support Specialist

    In these roles, you'll help people solve technology problems by troubleshooting computers, supporting workplace software, connecting devices to networks, resolving technical support requests, and keeping organizations productive.

  • Your Career Can Grow From Here

    Many graduates begin their careers in IT Support before advancing into specialized technology fields such as IT Security Technician, System Administrator or Network and Computer Systems Administrator. IT Support builds the technical foundation that opens doors throughout the technology industry, including future paths in cybersecurity, networking, and cloud.

  • What to Expect

    • Most graduates begin in entry-level on-site or hybrid positions while gaining professional experience supporting users and workplace technology.
    • Remote entry-level IT positions do exist but are typically more competitive and may require additional experience.
    • Your first role is the beginning of your technology career – not the destination.

AI-Enabled IT Support