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Information Technology (IT)

End User Desktop Support

UCI:2079.2

Length
13 weeks
Training hours
357.5
Certifications
CompTIA A+
Financing
0% loan eligible

Objectives

  • Reduce Downtime: Deliver prompt and effective troubleshooting across hardware, software, and mobile devices to minimize disruptions and maintain business continuity.
  • Strengthen Productivity: Optimize user workflows by managing Microsoft 365 applications, cloud storage, and identity services, ensuring seamless access and collaboration across the organization.
  • Enhance Security and System Reliability: Support endpoint protection, access controls, and network configurations to safeguard devices and data while maintaining secure, high-performing IT environments.

Employment roles

  • IT Security Analyst
  • IT Technician
  • System Administrator
  • Desktop Support Technician
  • Operations Analyst

Software and platforms

  • Microsoft Office 365
  • Slack
  • Zoom
  • Cisco IOS
  • ServiceNow
  • Windows Server

Talent Solutions Partners With You to Deliver:

  • A robust pipeline of skilled, diverse professionals. Fill open roles immediately, develop customized talent cohorts for specialty skills, or upskill and reskill current employees.
  • Professionals are equipped with skills like communication, presentation of complex ideas, and the ability to collaborate so they add value immediately thanks to our Professional Development courses.
  • Through continued training and support for our Professionals, Per Scholas continues supporting alumni in their new roles, building toward your success, and generating higher staff retention for your company.

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