Per Scholas President Caitlyn Brazill was recently featured as a contributing commentator in CIO, offering enterprise technology leaders a roadmap for turning artificial intelligence pilots into measurable business value.
In her article, "Your AI ROI Problem Is a Culture Problem," Brazill argues that when AI initiatives fail to deliver expected returns, the root cause is rarely the technology itself, it is organizational culture. Drawing on industry research and Per Scholas's own internal AI deployments (including its AI-Native Classroom and the Sherlock job-sourcing platform), she outlines three cultural traits that separate high-performing teams from stalled pilots:
- Results-oriented: Defining clear business metrics and redesigned workflows before investing in tools.
- Entrepreneurial: Creating psychological safety for teams to experiment, fail small, and pivot quickly
- Collegial: Pairing technologists directly with the end-users who own the daily workflows.
"AI is a force amplifier, not a force generator: it magnifies whatever already exists in a team. With a strong culture, AI becomes an extension of what makes an organization distinctive. With a weak one, the same problems surface, only faster." — Caitlyn Brazill, Per Scholas President