- Course fee
- No-Cost
- Training hours
- 5
- Prerequisites
- Must be a Per Scholas Alumnus
Course Overview
Build Practical AI Skills to Work Smarter in IT Support
Learn how to use artificial intelligence to troubleshoot technical issues, improve documentation, enhance customer service, and streamline everyday IT support tasks.
Developed by Per Scholas in collaboration with OpenAI Academy, this free, five-hour, self-paced course helps Per Scholas alumni apply AI tools effectively and responsibly in real-world IT support environments.
AI Skills for Today's IT Support Professionals
AI is changing how IT professionals troubleshoot problems, support customers, and manage daily responsibilities.
Whether you're currently working in IT support or looking to expand your technical skills, this course will help you explore practical ways to incorporate AI into your work.
Through real-world examples and hands-on activities, you'll learn how AI can improve efficiency, support decision-making, and help you approach everyday technical challenges with greater confidence.
Additional Info
What You'll Learn
- AI-Powered Troubleshooting: use AI tools to help identify technical issues, explore potential solutions, and support troubleshooting workflows.
- Technical Documentation: learn to use AI to draft, organize, and improve technical documentation, knowledge base articles, and support instructions.
- Customer Support and Communication: explore how AI can help create clear, professional responses to common IT support questions and service requests.
- Task Automation: discover ways to streamline repetitive IT tasks and use AI to assist with basic scripting and automation workflows.
- Responsible AI Practices: learn to protect sensitive information, evaluate AI-generated responses, and verify recommendations before taking action.
More Flexibility. More Ways to Learn.
- Exclusively for Per Scholas Alumni: Continue building your technical skills through a learning opportunity designed for our alumni community.
- Learn at Your Own Pace: Complete approximately five hours of online coursework on your schedule.
- Build Skills While You Work or Study: Take this course alongside another Career Accelerator program.
Earn a Digital Badge
- Complete the course requirements to earn the AI Skills for IT Support Badge.
Who Should Enroll?
This course is designed for Per Scholas alumni interested in applying AI to IT support, including (but not limited to) those working in or pursuing roles such as:
- IT Support Technician
- Help Desk or Service Desk Analyst
- Desktop Support Specialist
- Technical Support Specialist
Tools and Technology
Explore practical AI applications using ChatGPT, web-based resources, and common productivity tools, including Microsoft 365.
There are no upcoming AI for IT Support in Collaboration With OpenAI Academy classes right now
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