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Information Technology (IT)

AI-Enabled IT Support

UCI:1025.4

See All Available Courses
Course level
Foundational
Length
15 weeks
Training hours
412.5
Certifications
CompTIA A+ · Google IT Support · Google AI Professional · IT Service Management (ITSM) Fundamentals · Welcome to ServiceNow
Financing
0% loan eligible

In today's tech-driven landscape, equipping your team with the right IT support staff is vital. Per Scholas' IT Support course produces skilled problem solvers.

The technical depth ensures learners are well-rounded, adaptive, and able to tackle a diverse range of tech challenges. Learners explore secure configuration, complex networking, Windows Server management, and more. This prepares them to address various technical issues, from network design to security posture enhancements, using industry best practices.

Investing in this training enhances your team's skills, reinforces your digital infrastructure, and drives business growth.

Objectives

  • Reduce Downtime: Rapidly diagnose and remediate hardware, software, and network issues to keep critical business services running.
  • Strengthen Security Posture: Implement layered security controls and standardized procedures that protect endpoints, data, and users.
  • Elevate Service Quality: Leverage ITSM workflows and automation to resolve tickets faster, boost user satisfaction, and deliver actionable insights.

Employment roles

  • IT Support Specialist
  • Desktop Support Technician
  • Help Desk Technician
  • IT Security Technician
  • System Administrator Assistant

Software and platforms

  • Microsoft Office 365
  • AWS Cloud Console
  • Cisco IOS
  • VirtualBox
  • ServiceNow
  • Windows Server
  • Windows 10/11 OS

Talent Solutions Partners With You to Deliver:

  • A robust pipeline of skilled, diverse professionals. Fill open roles immediately, develop customized talent cohorts for specialty skills, or upskill and reskill current employees.
  • Professionals are equipped with skills like communication, presentation of complex ideas, and the ability to collaborate so they add value immediately thanks to our Professional Development courses.
  • Through continued training and support for our Professionals, Per Scholas continues supporting alumni in their new roles, building toward your success, and generating higher staff retention for your company.

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