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Information Technology (IT)

AI-Enabled IT Support

UCI:1024.3

See All Available Courses
Course level
Foundational
Length
15 weeks
Training hours
412.5
Certifications
CompTIA A+ · Google AI Essentials · IT Service Management (ITSM) Fundamentals
Financing
0% loan eligible

Objectives

  • Reduce Downtime: Rapidly diagnose and remediate hardware, software, and network issues to keep critical business services running.
  • Strengthen Security Posture: Implement layered security controls and standardized procedures that protect endpoints, data, and users.
  • Elevate Service Quality: Leverage ITSM workflows and automation to resolve tickets faster, boost user satisfaction, and deliver actionable insights.

Employment roles

  • IT Support Specialist
  • IT Technician
  • Network Technician
  • System Administrator
  • Help Desk Technician

Software and platforms

  • Microsoft Office 365
  • Slack
  • Zoom
  • Cisco IOS
  • Cisco Packet Tracer
  • PC Builder
  • VirtualBox
  • Windows Server 2019
  • Microsoft Copilot
  • ServiceNow
  • Windows 10 OS

Talent Solutions Partners With You to Deliver:

  • A robust pipeline of skilled, diverse professionals. Fill open roles immediately, develop customized talent cohorts for specialty skills, or upskill and reskill current employees.
  • Professionals are equipped with skills like communication, presentation of complex ideas, and the ability to collaborate so they add value immediately thanks to our Professional Development courses.
  • Through continued training and support for our Professionals, Per Scholas continues supporting alumni in their new roles, building toward your success, and generating higher staff retention for your company.

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