- Course level
- Foundational
- Length
- 15 weeks
- Training hours
- 412.5
- Certifications
- CompTIA A+ · Google AI Essentials · IT Service Management (ITSM) Fundamentals
- Financing
- 0% loan eligible
Per Scholas' IT support training immerses learners in diagnostics, CompTIA A+ hardware repair, networking, virtualization, and Windows Server management, all anchored by ITSM practices in ServiceNow. Graduates can deploy and harden devices, resolve tickets quickly, and automate fixes—reducing downtime and boosting productivity across the enterprise. They blend cybersecurity awareness with service, becoming the first line of defense for your infrastructure.
By sourcing talent from Per Scholas, you're not just filling a vacancy. You're fortifying your organization's technological foundation, ensuring that it stands resilient against challenges, both present and future.
Objectives
- Reduce Downtime: Rapidly diagnose and remediate hardware, software, and network issues to keep critical business services running.
- Strengthen Security Posture: Implement layered security controls and standardized procedures that protect endpoints, data, and users.
- Elevate Service Quality: Leverage ITSM workflows and automation to resolve tickets faster, boost user satisfaction, and deliver actionable insights.
Employment roles
- IT Support Specialist
- IT Technician
- Network Technician
- System Administrator
- Help Desk Technician
Software and platforms
- Microsoft Office 365
- Slack
- Zoom
- Cisco IOS
- Cisco Packet Tracer
- PC Builder
- VirtualBox
- Windows Server 2019
- Microsoft Copilot
- ServiceNow
- Windows 10 OS
Talent Solutions Partners With You to Deliver:
- A robust pipeline of skilled, diverse professionals. Fill open roles immediately, develop customized talent cohorts for specialty skills, or upskill and reskill current employees.
- Professionals are equipped with skills like communication, presentation of complex ideas, and the ability to collaborate so they add value immediately thanks to our Professional Development courses.
- Through continued training and support for our Professionals, Per Scholas continues supporting alumni in their new roles, building toward your success, and generating higher staff retention for your company.