- Course level
- Foundational
- Length
- 15 weeks
- Training hours
- 412.5
Invest in Per Scholas' Help Desk Analyst training to equip your team with critical network management, cybersecurity, virtualization, and IT service management skills. These capabilities enable faster issue resolution, enhance system security, and streamline operations, allowing your organization to operate efficiently and securely. Graduates handle real-world IT challenges, optimize system performance, and implement innovative solutions to protect and advance your business.
By sourcing talent from Per Scholas, you're not just filling a vacancy. You're fortifying your organization's technological foundation, ensuring that it stands resilient against challenges, both present and future.
Objectives
- Enhance IT Efficiency: Manage and troubleshoot virtualized environments, computer systems, and networks to streamline business operations.
- Strengthen Network Security: Implement IT security measures, protect networks, and mitigate cybersecurity threats to safeguard organizational data.
- Optimize IT Support Processes: Utilize ServiceNow and ITSM frameworks to resolve support tickets and improve service delivery efficiently
Employment roles
- IT Security Analyst
- IT Support Specialist
- Network Technician
- ServiceNow Administrator
- IT Operations Specialist
Software and platforms
- Microsoft Office 365
- Cisco IOS
- Linux OS
- Malwarebytes
- Sysinternals Suite
- ServiceNow
- Windows Server
- Windows 10 OS
Talent Solutions Partners With You to Deliver:
- A robust pipeline of skilled, diverse professionals. Fill open roles immediately, develop customized talent cohorts for specialty skills, or upskill and reskill current employees.
- Professionals are equipped with skills like communication, presentation of complex ideas, and the ability to collaborate so they add value immediately thanks to our Professional Development courses.
- Through continued training and support for our Professionals, Per Scholas continues supporting alumni in their new roles, building toward your success, and generating higher staff retention for your company.