Donate

Information Technology (IT)

Help Desk Analyst

UCI:1005.1

See All Available Courses
Course level
Foundational
Length
15 weeks
Training hours
412.5

Objectives

  • Enhance IT Efficiency: Manage and troubleshoot virtualized environments, computer systems, and networks to streamline business operations.
  • Strengthen Network Security: Implement IT security measures, protect networks, and mitigate cybersecurity threats to safeguard organizational data.
  • Optimize IT Support Processes: Utilize ServiceNow and ITSM frameworks to resolve support tickets and improve service delivery efficiently

Employment roles

  • IT Security Analyst
  • IT Support Specialist
  • Network Technician
  • ServiceNow Administrator
  • IT Operations Specialist

Software and platforms

  • Microsoft Office 365
  • Cisco IOS
  • Linux OS
  • Malwarebytes
  • Sysinternals Suite
  • ServiceNow
  • Windows Server
  • Windows 10 OS

Talent Solutions Partners With You to Deliver:

  • A robust pipeline of skilled, diverse professionals. Fill open roles immediately, develop customized talent cohorts for specialty skills, or upskill and reskill current employees.
  • Professionals are equipped with skills like communication, presentation of complex ideas, and the ability to collaborate so they add value immediately thanks to our Professional Development courses.
  • Through continued training and support for our Professionals, Per Scholas continues supporting alumni in their new roles, building toward your success, and generating higher staff retention for your company.

Related Courses

  • Information Technology (IT)

    Data Center Technician

    2033.2

    Learn more

    Launch your career in enterprise IT infrastructure with training built for data center and network support roles. In 8 weeks, you'll learn to install network hardware, manage power and cooling systems, and oversee day-to-day data center operations through an accelerated path built in partnership with TEKsystems. Whether you're beginning a new career or expanding your skills, you'll graduate with real-world experience, industry-recognized certifications, and personalized career coaching to help you stand out to employers.

    8 weeks225.5 training hours

  • Information Technology (IT)

    AI-Enabled Healthcare IT Technician

    1035

    Learn more

    Help healthcare teams care for patients by keeping their technology working and patient information protected. In 15 weeks of no-cost, hands-on training, build core IT support skills and learn to apply them in healthcare settings. Prepare to earn CompTIA A+ and Google IT Support and AI Professional credentials at no cost to you. These help show employers your IT support, troubleshooting, and workplace AI skills.

    15 weeks412.5 training hoursCompTIA A+ · Google IT Support · Google AI Essentials · Google AI Professional0% loan eligible

  • Information Technology (IT)

    AI-Enabled Healthcare IT Technician

    1036

    Learn more

    Help healthcare teams care for patients by keeping their technology working and patient information protected. In 15 weeks of no-cost, hands-on training, build core IT support skills and learn to apply them in healthcare settings. Prepare to earn CompTIA A+ and Google IT Support and AI Professional credentials at no cost to you. These help show employers your IT support, troubleshooting, and workplace AI skills.

    15 weeks412.5 training hoursCompTIA A+ · Google IT Support · Google AI Essentials · Google AI Professional0% loan eligible

  • Information Technology (IT)

    AI-Enabled IT Support

    1024.3

    Learn more

    Solve the everyday technology problems that keep people from getting their work done. In 15 weeks of no-cost, hands-on training, learn to set up and troubleshoot computers, software, servers, and networks, and manage support requests using AI and ServiceNow. Prepare to earn CompTIA A+ and the Google AI Professional Certificate at no cost to you. These credentials help show employers your practical IT support and workplace AI skills.

    15 weeks412.5 training hoursCompTIA A+ · Google AI Essentials · IT Service Management (ITSM) Fundamentals0% loan eligible

  • Information Technology (IT)

    AI-Enabled IT Support

    1025.4

    Learn more

    Launch your technology career with hands-on training that prepares you for today's IT support roles. In just 15 weeks, you'll learn to troubleshoot hardware, configure networks, resolve technical issues, and support users while using AI tools to work more efficiently. Whether you're beginning a new career or expanding your technical skills, you'll graduate with real-world experience, industry-recognized certifications, and personalized career coaching to help you stand out to employers.

    15 weeks412.5 training hoursCompTIA A+ · Google IT Support · Google AI Professional · IT Service Management (ITSM) Fundamentals · Welcome to ServiceNow0% loan eligible

  • Information Technology (IT)

    IT Support and Security Fundamentals

    2039.3

    Learn more

    Solve the everyday technology problems that keep people from getting their work done. In 12 weeks of no-cost, hands-on training, learn to build, configure, and troubleshoot computers, software, wired and wireless networks, cloud technology, and Windows Server systems. Prepare to earn CompTIA A+, Google, and Microsoft Azure credentials at no cost to you. These help show employers your practical IT support, networking, and cloud skills.

    16 weeks440 training hoursCompTIA A+ · IT Service Management (ITSM) Fundamentals · Welcome to ServiceNow